Lilac Wellness Center - Contact Info & Policies - Rochester, MN
Lilac Wellness Center - The Natural Path To Wellness
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Our Office Phone is  507-280-0300

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 Lilac Wellness Center Cancellation Policy -
 Here at Lilac Wellness Center we value all of our customers, and our customers' time. We kindly ask that you do the same. We value your business, our therapists, and our company, and appreciate your cooperation with our policies.

General Policy- Please respect our clientele and staff by keeping appointments and providing a minimum of 24 hours notice when canceling or rescheduling appointments. PLEASE CALL OUR OFFICE TO CANCEL AND/OR RESCHEDULE. 
* If you had originally scheduled online, you may also do this thru our online scheduling service which allows a 12 hr min. 

Late Arrival- Your late arrival will require that we end your session at the scheduled time, meaning your session will unfortunately be shorter. You will be charged the full amount for the original appointment time.  We have reserved this time for you and only you, and have other people scheduled after your time.

No Show - You will be billed for 50% of your appointment value. With 2 No Shows you will be billed for 100% of your appointment value and required to book all future appointments with a credit card. With 3 No Shows you will no longer be booking appointments with us. 

Appointments for Body Wraps and all other Spa Therapy Treatments  and multiple client packages require a minimum 24-hour cancellation or rescheduling notice.  
Because of the level of preparation and amount of time these appointments require, if you cancel or reschedule within less than 24 hours of your appointment, this will result in a 50 % service fee charge to you. No-show and late arrivals conditions listed above also apply.
 Management and staff reserve the right to require payment at the time of booking for services at their discretion. 

Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to therapeutic massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your
session, and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of
your session. Any violation of our trust will be reported to the appropriate local authorities and action taken. We expect our professional staff to be treated with respect and dignity- always.
Weather -  In the event of inclement weather, our office will be closed. Our staff will contact scheduled clients to reschedule appointments when it is safe to do so.

 Product ReturnsNo cash back on gifts, gift certificates, discount cards or returned products. We will exchange returned product for in store credit or other same valued products.  

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