Our Office Phone is 507-280-0300
Facebook - https://www.facebook.com/LilacWC/
Twitter - www.twitter.com/LilacWellness
Lilac Wellness Center Cancellation Policy -
Here at we value all of our clients and our client's time. We kindly ask that you do the same. We value your business, our therapists, and our company, and appreciate your cooperation with our policies.
General Policy- Please respect our clientele and staff by keeping appointments and providing a minimum of 24 hours notice when canceling or rescheduling appointments. PLEASE CALL OUR OFFICE TO CANCEL AND/OR RESCHEDULE.
* If you had originally scheduled online, you may also do this thru our online scheduling service which allows a 12 hr cancellation.
Late Arrival- Your late arrival will require that we end your session at the scheduled time, meaning your session will be shorter. You will be charged the full amount for the original appointment time. We have reserved this time for you and only you, and have other people scheduled after your time.
1 No Show - You will be billed for 50% of your appointment value.
2 No Shows you will be billed for 100% of your appointment value and required to book all future appointments with a credit card.
3 No Shows you will no longer be booking appointments with us.
Appointments for Body Wraps and Spa Packages require a minimum 24-hour cancellation or rescheduling notice.
Because of the level of preparation and amount of time these appointments require, if you cancel or reschedule within less than 24 hours of your appointment, this will result in a 50 % service fee charge to you. No-show and late arrivals conditions listed above also apply.
Management and staff reserve the right to require payment at the time of booking for services at their discretion.
Inappropriate Behavior Policy
Massage therapy is for medical, relaxation, and therapeutic purposes only. There is absolutely no sexual component to therapeutic massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your
session, and a refusal of any and all services in the future. You will be charged the fee regardless of the length of your session. Any violation of our trust will be reported to the appropriate local authorities and legal action taken. We expect our professional staff to be treated with respect and dignity- always.
Weather - In the event of inclement weather, our office will be closed. Our staff will contact scheduled clients to reschedule appointments when it is safe to do so.
Product Returns- No cash back on gifts, gift certificates, discount cards or returned products. We will exchange for credit or other same valued products.