Lilac Wellness Center - CONTACT INFO & Policies - Rochester, MN
Lilac Wellness Center - The Natural Path To Wellness
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Our Office Phone is  507-280-0300

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 Lilac Wellness Center Cancellation Policy -
 Here at LWC, we value all of our clients and our client's time. We kindly ask that you do the same. We value your business, our therapists, and our company, and appreciate your cooperation with our policies.

General Policy- Please respect our clientele and staff by keeping appointments and providing a minimum of 24 hours notice when canceling or rescheduling appointments. PLEASE CALL OUR OFFICE TO CANCEL AND/OR RESCHEDULE. 
* If you had originally scheduled online, you will also have an opportunity to do this thru our online scheduling service which allows a 12 hr cancellation. Same day cancellations are expected to pay for service by invoice or punch card/gift card on file unless otherwise discussed with scheduled Therapist. 

Late Arrival- Your late arrival will require that we end your session at the scheduled time, meaning your session will be shorter. You will be charged the full amount for the original appointment time.  We have reserved this time for you and only you, and have other people scheduled after your time.

1 No Show - You will be billed for 50% of your appointment value. 
2 No Shows you will be billed for 100% of your appointment value and required to book all future appointments with a credit card. 
3 No Shows you will no longer be booking appointments with us. 

Appointments for Body Wraps and Spa Packages 
We require a minimum 24-hour cancellation or rescheduling notice.  
 Management and staff reserve the right to require payment at the time of booking for services at their discretion. 

Inappropriate Behavior Policy
All our Therapists have the right to end any client session and a right of refusal for any and all services in the future. You will be charged the full fee regardless of the length of your session. Any violation of our trust will be reported to the appropriate local authorities and legal action will be taken. We expect our professional staff to be treated with respect and dignity- always.

Weather -  In the event of inclement weather or local impactful emergency, our office will be closed. Our staff will contact scheduled clients to reschedule appointments when it is safe to do so.

 Product ReturnsNo cash back on gifts, gift certificates, discount cards or returned products. We will exchange for credit or other same valued products.